Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
I enrolled a candidate through onBoard for the next school year. When I look them up in Core, they are showing as a Student instead of an Incoming Student.
The role that a user receives when being enrolled is based on the current year setting. If the candidate's entering year matches what is set to current year in Core > School > Years & Terms, at the time of enrollment, then the user will receive the Student Role. If the entering year is after the current year, then the user will receive the Incoming Student Role.
Once the user has been enrolled, and mistakenly given the Student Role, changing the current year will not change them to incoming student. To change the user to the correct role, you will need to remove the student indicator