Acknowledgement Emails missing from NetCommunity tab on Constituent Record

You are viewing a Constituent record in The Raiser's Edge. Under the NetCommunity tab, you see an Email/Newsletter section. You may see emails listed here, but you don't see an expected Acknowledgement email. 
Acknowledge emails will only show on the NetCommunity tab on a Raiser's Edge record if the constituent is logged into NetCommunity with their linked account to Raiser's Edge. If the constituent is not logged while filling out a donation, event or membership form, the acknowlegement email will not show here.

Additional Resources
Emails missing on the NetCommunity Tab of the Raisers Edge Record
How do I see if an acknowledgement email was sent?
How do acknowledgement emails work with Common, Online Admission and Online Reenrollment forms?

Steps to Duplicate

  1. In The Raiser's Edge, navigate to Records>Constituents
  2. Open the Constituent in question
  3. Click the NetCommunity tab on their record
  4. Select Email/Newsletter from the left hand side
  5. Notice that Acknowledgement Email/s are missing

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