Option #1: Review the Sales method and Created by on order:
  1. Navigate to Sales > Order Search
  2. Open Sales Order
  3. The Sales Method will say Online Sales and the Created by will show the Altru user who completed the Unresolved online sales order

Option #2: Review the Documentation:
  1. Navigate to Sales > Order Search
  2. Open Sales Order
  3. Click Documentation tab to see the original errors(s) from the Unresolved online sales order