When setting up a bank feed in FE NXT, some bank accounts require security questions as part of their verification process. In this case, the setup of the bank feed does not get past the security questions and the bank account becomes locked.
We are currently evaluating this issue and will update this article when we have more information.
Steps to Duplicate
1. Log in to The Financial Edge NXT, click on Treasury 2. Click Manage bank feeds > add accounts 3. Search for the bank account, enter Company ID, User ID and password 4. Click add > Bank is added successfully to that point 5. Prompted for security questions and two of the questions are listed twice. 6. When you answer the questions, it either spins and spins and never stops, or it locks your account. Multiple attempts have been made.