When gifts flow from Luminate Online to Raiser's Edge through the RELO plug-in, gifts from donation forms do not carry over the Appeal ID setup on the donation form cross reference page in Luminate Online.
This issue can occur when the Appeal Description in Raiser's Edge exceeds a character limit (e.g. over 40 characters long) and the integration removes the Appeal data from the gift record in the sync from Luminate to the RELO plugin. Users may notice if the truncated Appeal is cross referenced on the donation form but the campaign form has an acceptable Appeal cross reference this will sync successfully to RELO.
We are currently evaluating this issue and will update this article when we have more information.
Alternate workaround Edit the Appeal ID and Description to less than 25 characters or less
Steps to Duplicate
1. Login to RE 2. Go to Luminate Online from the left side toolbar 3. Click on Gifts and Registrations 4. Notice gifts from email campaign donation forms in LO do not have the Appeal ID associated with them