Credit card numbers disappear in batch

When I have a batch open and a constituent loaded I place my cursor in the credit card type field and click F7 to load the credit card information from the Bio 2 tab of the constituent record.  The information loads fine, but then I tab through the fields to get to the next row and the credit card number disappears.

Users may also note this behavior when processing new recurring gifts into Batch from the BBNC plugin.
This issue was resolved with a hotfix in Blackbaud Hosting Services run on 6/27 and 6/28/18. If you are encountering this issue in a locally-hosted Raiser's Edge database, contact support and reference this article. 

NOTE: The issue may still occur for a card number that has 4 or fewer digits in it. To ensure a 4-digit card number is stored properly on the record:
  • Add it manually or import it after the batch is committed
  • Add extra placeholder digits into the Credit Card Number field so that the number has 5 digits. For example, instead of entering 1234, enter 01234, which will be stored in the batch and copied to the record as ?1234.

Possible workaround:
  1. In the batch, click Tools>Edit batch setup
  2. Click the Fields tab
  3. In the right-hand panel, click on the Credit Card Number field
  4. Click the Down button until  the field is listed after Credit Card Type
  5. Click Data Entry
  6. Continue your data entry
NOTE: Press Tab to move the cursor through the end of each row before saving the batch. If the batch is saved while the cursor is still in a row with credit card information in it, the issue may occur even with the field order above.

If you are processing gifts that need the credit card number retained from BBNC or Online Express, process the transactions using a batch template that has the Credit Card Number and Credit Card Type fields configured in the correct order.

Steps to Duplicate

  1. Log into The Raiser's Edge
  2. Click Batch
  3. Click New Batch (or open an existing batch)
  4. Load a constituent
  5. Be sure we have the columns for Pay method and credit card information
  6. Choose a pay method of Credit Card
  7. Tab to the Credit Card Type Field 
  8. Click F7 on the keyboard to load the credit card information into the batch
  9. tab on through to choose Fund, Campaign, Appeal, etc. or to go to the next row
  10. Note that the credit card number field is empty again


 Raiser's Edge

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