We created an other payment method called Pre-Altru to help us enter payments that were processed in our legacy system before we were live with Altru. Why do these payments appear on reports, including Total Revenue and Payments?
The Total Revenue and Payments Report will include all revenue entered into Altru, even those using an Other Payment Method like Pre-Altru. This should be temporary, though, while your organization makes the transition to Altru and staff has been entering transactions that were processed outside of the system before the go live date (e.g. memberships, group sales payments, etc.). Once all of the Pre-Altru transactions have been entered, the Pre-Altru payments will stop appearing on the Total Revenue and Payments Report. When running the Total Revenue and Payments Report, check the option to "Show payment method distribution." This will make easier to identify the Pre-Altru transactions on the report.