Work Center in NXT web view is blank or cannot view other fundraisers

Supervisor users and users with the work rights to access others' portfolios in Raiser's Edge NXT web view will be able to access the portfolios of all fundraisers.  However, some users that have these rights may find that they are unable to see any Work Center other than their own.
Some users do not see any Constituents when in Work Center other than Unassigned, even though they have been added as an Assigned Solicitor to records.
Perform the following steps until the issue is resolved:
  1. In RE Database View go to Admin>Security and open the specific RE Username.  In the upper right corner, click the binoculars and search for their Constituent record.  They must be marked as a Solicitor to link to their RE Username.  Save and Close the RE Username.  (This will refresh to the NXT Webview in about 5 minutes.)
  2. Verify the rights of the security group the user belongs to.
  3. Clear the cache and cookies
  4. Disconnect the user from the RE NXT web view, and re-invite them to reconnect their Blackbaud ID

If these steps do not resolve the issue, click Chat with Support and provide the following information:


 Raiser's Edge

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