Stage 1: Get a feel for Altru
In this stage, just get familiar with Altru and how to use some of the resources available to you. Don't worry about learning the details of daily, weekly, and monthly tasks yet; simply focus on the layout, features, and concepts of Altru. With this foundation, you’ll quickly learn the details in the next stages and prepare yourself to work in Altru.

Week One:
  1. Get a Blackbaud.com account. Blackbaud.com Login Help
  2. Complete the Basics of Altru eLearning course.
  3. Join the Altru Community.
  4. Read the following chapters and chapter sections in Altru for Beginners.
    • Introduction
    • Constituents - Constituents: The Cream of the Crop
    • Constituents - Constituent Types: Who Are All These People?
    • Constituents - Constituent Information: The Low Down
    • Tickets and Programs - Programs: It's Scheduling Time!
    • Memberships - Get Members: You Really Like Me!
    • Sales
    • Group Sales and Facility Rentals - Check In Groups: We're Here!
    • Group Sales and Facility Rentals - Check Out Groups: Where’s Our Security Deposit?
    • Outroduction
  5. Complete the Altru: Basics of Daily and Advance Sales eLearning course.
  6. Enroll in the Blackbaud University online instructor-led courses. These two courses are prerequisites for all other Altru online instructor-led courses:
  7. If you are responsible for the management of Guest Services at your organization, check out the role-based training guide for Guest Services Managers: What training is recommended for a new Guest Services Manager?
  8. If you are also responsible for Group Sales at your organization, check out the role-based training guide for Group Sales Coordinators: What training is recommended for a new Group Sales Coordinator?
Stage 2: Learn how to do your job
The trainings and resources in this section are arranged so that your most common tasks are addressed first.

Week Two - Daily Tasks:
Daily and Advance Sales Tasks and Cash Drawer Management
As a Guest Services Representative, you will regularly assist your patrons when they visit and when they purchase tickets and registrations to your organization's future programming.
  1. Complete the Altru: Basics of Daily and Advance Sales eLearning course.
  2. Enroll in the Blackbaud University online instructor-led course Altru: Sales Management.
  3. Check out these Help Topics:
  4. Watch the Videos in this playlist: Daily and Advance Sales
  5. Refer to these Knowledgebase articles: 

Constituents
As a Guest Services Representative, you’ll be adding and interacting with constituent records in your database regularly. Use these resources to understand the constituent record in Altru.
  1. Complete the Altru: Basics of Constituents eLearning course.
  2. Check out these Help Topics:
  3. Watch these videos:

Stage 3 - Practice makes perfect
Now that you’ve learned the basics and laid the foundation to mastering Altru, let’s hone those skills through practice and review.

Week Three and Beyond: