Stage 1: Get a feel for Altru
In this stage, just get familiar with Altru and how to use some of the resources available to you. Don't worry about learning the details of daily, weekly, and monthly tasks yet; simply focus on the layout, features, and concepts of Altru. With this foundation, you’ll quickly learn the details in the next stages and prepare yourself to work in Altru.

Week One:
  1. Get a Blackbaud.com account. Blackbaud.com Login Help
  2. Complete the Basics of Altru eLearning course.
  3. Join the Altru Community.
  4. Read the following chapters and chapter sections in Altru for Beginners.
    • Introduction
    • Constituents
    • Tickets and Programs - Resources: Party Hats? Check!
    • Events - Miscellaneous Information: Everything and the Kitchen Sink
    • Group Sales and Facility Rentals - Resources: What the Group Needs, the Group Gets
    • Data Management - Batch: The Ultimate Time Saver
    • Data Management - Import: Bring It On
    • Data Management - Query at Your Fingertips
    • Reports and KPIs
    • Outroduction
  5. Enroll in the Blackbaud University online instructor-led courses. These two courses are prerequisites for all other Altru online instructor-led courses:
  6. If you are also responsible for Guest Services at your organization, check out the role-based training guide for Guest Services Managers: What training is recommended for a new Guest Services Manager?
  7. If you are also responsible for Group Sales at your organization, check out the role-based training guide for Group Sales Coordinators: What training is recommended for a new Group Sales Coordinator?
  8. If you are also responsible for the public educational programming at your organization, check out the role-based training guide for Education Managers: What training is recommended for a new Education Manager?
  9. If you are also responsible for the Gift Shop at your organization, check out the role-based training guide for Gift Shop Managers: What training is recommended for a new Gift Shop Manager?

Stage 2: Learn how to do your job
The trainings and resources in this section are arranged so that your most common tasks are addressed first.

Week Two - Daily Tasks:
Constituents
As a Volunteer Manager, you’ll be interacting with constituent records in your database regularly. Use these resources to understand the constituent record in Altru.
  1. Complete the Altru: Basics of Constituents eLearning course.
  2. Check out these Help Topics:
  3. Watch these videos:
  4. Enroll in the Blackbaud University online instructor-led course Altru: Constituent Record Management.

Volunteer Management
A main component of your job as a Volunteer Manager is to manage volunteer records and assign volunteers to jobs.
  1. Check out this Help Topic: Volunteers and Jobs
  2. Watch these videos:
  3. Refer to these Knowledgebase articles:
  4. ​Review this Altru Masters Workshop Recording & Handout: Volunteer Management Part II
  5. Review these Altru Blog Posts:

Time Sheet Management
Volunteer timesheets and batch entry makes entering the hours served by your volunteers easy.
  1. Complete the Altru: Basics of Batch eLearning course.
  2. Check out these Help Topics:
  3. Watch this video: Batch Basics
  4. Refer to these Knowledgebase articles:
  5. Review this Altru Blog Post: Speed Up Volunteer Timesheet Entries in Altru

Week Three - Weekly Tasks:
Query
Query is a grouping tool that allows you to group records with similar characteristics. Queries are used throughout Altru to filter what records should be included in a mailing, report, export, or process.
  1. Complete the Altru: Basics of Query eLearning course.
  2. Enroll in the Blackbaud University online instructor-led courses:
  3. Check out the Help Topic: Getting Started in Query.
  4. Watch the Altru Query videos.
  5. Practice query with a few of these volunteer related queries:

Reporting and Analysis 
Altru offers many reports and other analytical tools to assist you in analyze revenue raised and your progress toward your fundraising and financial goals.
  1. Enroll in the Blackbaud University online instructor-led course Altru: Data Analysis.
  2. Check out this Help Topic: Volunteer Reports
  3. Refer to these Knowledgebase articles:
  4. Search the Knowledgebase using the keywords "How to report on" for the answers to commonly asked reporting questions.

Week Four - Monthly & Occasional Tasks:
Volunteer Configuration
Before volunteers can be added to Altru and scheduled, you should configure the items that help to define volunteers and create the jobs that volunteers will fill. 
  1. Check out these Help Topics: 
  2. Watch these Videos: 
  3. Refer to these Knowledgebase articles:
  4. ​Review this Altru Masters Workshop Recording & Handout: Volunteer Management Part I

Export
  1. Check out the Help Topic: Export
  2. Watch this Video: Altru Export Basics
  3. Review this Altru Masters Workshop Recording & Handout: Exporting Data

Stage 3 - Practice makes perfect
Now that you’ve learned the basics and laid the foundation to mastering Altru, let’s hone those skills through practice and review.

Week Six and Beyond: