Duplicate confirmation emails are sent from DonorCentral NXT

When a Grant Recommendation is submitted, or a Grant has been paid, duplicate confirmation emails are sent to Staff and Donors. 
This issue has now been resolved. If any Donors or Staff continue to receive duplicate emails please reach out to support. 

Steps to Duplicate

A donor submits a Grant Recommendation successfully in DonorCentral NXT, then duplicate confirmation emails are sent minutes or hours apart. 

A DonorCentral Grant Recommendation is approved and then paid in FIMS, After DonorCentral syncs with FIMS multiple confirmation emails are then sent to the Advisor of the grant. 

Was this article helpful?