This is due to the Payment Plan that the parent selected being expired.

If a parent selects a Payment Plan on the contract, then tries to go back into the contract after the Payment Plan has expired, this will result in an error.

There are two ways this can be corrected by your school:
  1. Edit the contract form and change the expiration date for the Payment Plan, then reach out to Smart Tuition support to change the Days prior to due date an account can be created. This would allow the parent to proceed with the Payment Plan.
  2. Have the parent choose a different Payment Plan in the Contract that is not currently expired (recommended). 
    • If needed, your school can manually update the family's Payment Plan in Smart, but this change would not reflect on the contract.