Phone numbers and email addresses in RE are not updating with a incremental refresh of the BBDW in BBDM

After updating a phone number or email address in Raiser's Edge a incremental refresh of the BBDW is run in the BB Direct Marketing. If you then create a Constituent (RE7) query you will see that these phone numbers and email addresses have not been updated.
We are currently evaluating this issue for a fix in a future service pack.

Current Workaround: 
Run the full reset/refresh ETL of the BBDW. 

Steps to Duplicate

1. Constituent in RE has phone number listed
2. Update the phone in RE
3. Run the ETL incremental refresh
4. Within BBDM click Analysis tab 
5. Create a Constituent (RE7) query
6. Show the phone number for the updated constituent
7. See that the query has not updated the phone number


 Blackbaud Direct Marketing

Was this article helpful?