Total Number of Visits Smart field is over-counting visits

The Total Number of Visits Smart field is over-counting visits.
This issue has been resolved in version 5.11. All sites have been updated in October 2018. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. Navigate to Constituents > Add an individual
  2. Create a Last Name and First name and save
  3. Click Save
  4. Navigate to Sales > Daily Sales
  5. Next to Patron, enter your constituent from step #2
  6. Click button to sell a Daily Admission ticket
  7. Click Cash button to pay
  8. Once balance is $0, click Complete
  9. Navigate to Administration > Smart Fields 
  10. Click drop down next to Total Number of Visits and select Edit 
  11. Set smart field to default settings detailed here
  12. Save 
  13. Click drop down next to smart field and select Start process 
  14. Once complete, navigate to Constituents > Constituent search
  15. Enter constituent from step #2 and open their record
  16. Click Smart fields tab, and note that the number of visits do not reflect properly

Environment

 Altru Arts & Cultural
 Yes
 5.0
 5.11

Was this article helpful?