Outlook add-in fails to load when trying to connect to Raiser's Edge NXT

After installing the Outlook for NXT add-in, the add-in is present but never connects and simply shows the green indicator or the message " Error: "Oops! Something went wrong. Stay tuned on the current status and come back later" 

Unable to add action using Outlook add-in
Outlook add-in fails to load
NXT Outlook add-in
If you are unable to connect using the outlook add-in review the steps below:

1. Verify that the system requirements are met 
2. If using Office 365, try your Webmail version from your browser instead of your local installation
3. Have your IT department verify that a firewall is not blocking the application
4. Ensure the redirect URL has been white listed
5. Create a case with Support

 

Environment

 Raiser's Edge
 7.96

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