Step #1: Local IT needs to create a new Email Address account for the user outside of Altru.
- Note: This can be the same email address, but it can not be an email address account that was formerly used within Altru and renamed.
- Navigate to Administration > Application Users
- Click the drop down next to the new user and select Delete
- Click Add tio recreate and invite the user to Altru once more
- Have the user click the link in the email invitation