When processing direct debits in Batch, you may receive an error message from BBMS stating:
Gateway result Original transaction was returned: "Invalid bank, branch, or account"
Please complete the following steps in order to resolve the error:
1. Confirm the correct routing number from the donor's bank is entered into the Financial Institution record and any corresponding relationship record between the donor and the bank in RE 2. If the error still occurs and you're not able to process the direct debit, delete the Financial Institution record in RE, then re-add it. Afterwards, attempt to process the direct debit again