Images in email are blurry

When sending test emails or email jobs using drafts/jobs created on or before 7/16/2018, users may notice that images in the sent emails are blurry. If the user navigates to the Create your content tab in Marketing>Email, the images are not blurry.
This behavior is caused by changes to the HTML to address outstanding mobile responsiveness defects. This behavior will occur for email drafts/jobs that meet the following criteria: 
  1. Email drafts created on or before 7/16/2018
  2. Email jobs that were created on or before 7/16/2018 and were sent after 7/17/2018
  3. Email drafts/jobs that were copied from email drafts/jobs created on/before 7/16/2018
Users can resolve this behavior by performing the following steps prior to sending their email jobs that meet the above criteria:
  1. Open the email draft
  2. Click the Create your content tab
  3. Click Edit on the image widget in the email content
  4. Click Apply
  5. Repeat Step 3 for any additional images in the email draft
  6. Click Save and Close

Steps to Duplicate

  1. Navigate to Marketing>Email
  2. Under Draft emails , click Edit next to any email draft with an image that was created on or before 7/16/2018
  3. Click the Create your content tab
  4. Notice the image is not blurry
  5. Click the Finalize your email tab
  6. Type an email address in the Send a test email field
  7. Click Send test
  8. Notice the image in the email is blurry

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.