I made billing changes on a family's account in Smart Tuition and now I see they are being charged an "Invoice Failed Fee." What is that?
When families who have Invoice set as their method of payment have a check payment fail, the failed payment fee shows up on the billing screen as a Failed Invoice Fee. When Smart Tuition is notified of the dishonored payment the fee is added to the account. Like a bank fee, it can't be waived just absorbed by the school via applying a discount to the account.