If incorrect thank you emails are being received by multiple recipients, review the following:
- Review the Online Express form set up, such as designations, event units, offered memberships, etc.
- Review the Thank yous tab to confirm the thank you email is set up as desired.
- If being used, ensure the eReceipt is set up correctly.
- Confirm the correct form is on your site for the desired purpose. (For example, this year's event form is showing instead of last year's form or the correct version of the donation form is in use.)
- Optionally, test the Online Express form.