My organization is missing when trying to make a donation

I'm trying to search for an organization when making a donation and it's not displaying in the search results. The system manager can find the organization in Manage organizations but it's still not searchable when making a donation.
We are aware of this issue and we are working on resolving it.

In the meantime a System Manager can perform the following steps:

1. Click the Manage Tab
2. Click Organizations
3. Search for the Organization
4. Click Edit on the Organization
5. Click Save

The Organization will now be able to be searched when making a donation.

Steps to Duplicate

Your steps to search for an organization when making a donation may vary, based upon your site configuration.

1. On the Donations tab
2. Click Search Causes
3. Search for your Organization either by keywords or Tax ID/EIN
4. The Organization isn't returned in the search results.

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Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.