School name displayed as {}} in the Education pane of Constituent record

When viewing the Education pane of a Constituent record in RENXT, the school name appears as {}} rather than displaying the name of the school. This may only happen for one user and occurs on any browser when the affected account is used.

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Steps to Duplicate

  1. Log into RENXT web view
  2. Search for a constituent record in the database and open its record
  3. Scroll to the Education pane
  4. View the school name there and note that it does not display properly


 Raiser's Edge

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