I cannot find some files in the Hosted Files Folder. My files are missing in the Files Folder. I deleted files in the Files Folder by mistake. Can I get them back?
The Blackbaud Hosting Services Files Folder is a temporary storage location for files being imported into or downloaded from a user's hosted Blackbaud solutions. Blackbaud makes backups of the Files Folder on a regular basis, so any files that have been intentionally or mistakenly removed recently from the Files Folder can often be restored.
Click Chat with Support and provide Blackbaud support with the following information:
Names of files or folders to restore.
The date when the files were last known to exist in the folder..