If the user is trying to access any page that requires linking to The Raiser's Edge, for example a Profile Form or Profile Display Form
  1. Check the NetCommunity plugin for Sign Up Requests and Process any existing ones for the user in question
  2. If there is no associated Signup request within the Blackbaud NetCommunity plug-in, link a Blackbaud NetCommunity user the Raiser's Edge constituent record
If the user is linked between Raiser's Edge and NetCommunity (per first section above) and the error is happening for a specific page or pages on the site
  1. Check targeting and security of the page and template
    • Note: ​​If the error happens when the user first logs in, you may need to check the page set under Navigation of User Login Part
      1. While logged into the NetCommunity website, navigate to the page the user is receiving the error message on
      2. Click Edit this page
      3. Click Page Properties
      4. Select the Targeting and Security tab
      5. Make note of the roles that are listed here. The user will need to have one of the roles listed in this section.
      6. Close the Page Properties box
      7. Click the Template Designer button
      8. Click Template properties
      9. Select the Targeting and Security tab
      10. Make note of any roles that are listed here. The user will need to have one of the roles listed in this section.
  2. Check the user's roles
    1. While logged into the website as a Supervisor user, Navigate to Users & Security>Users
    2. Search for the user in question
    3. Click the pencil icon next to their name
    4. Scroll to the Role Membership section
    5. If the user does not have one of the roles listed in Step 1e and 1j, mark one of the roles from Step 1e and 1j, then click Save

Error: Authorization Failed - when accessing Grant Recommendation Form or GE parts

Error: Authorization Failed. You are not authorized to view this page. You must either login or you do not have sufficient privileges to access this information - when starting an admissions form


How to set the Authorization Failed Page