- Ensure that the Citrix accounts belong to both the REUsers and FEUsers group or both the REAdmin and FEAdmin group.
- Ensure that the user has logged into both The Raiser's Edge and The Financial Edge at least once before testing integration.
- Contact Support and reference this article and provide the Site ID for your organization and the database serial numbers of the databases you wish to integrate.
- Once the integration has been established, run the Update Accounts plug-in in G/L Distributions and test the plug-in was run successfully.
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