Follow these instructions to use the Unlock Code Generator:
  1. Log into
  2. Click your initials in the top right corner and select Account
  3. Click Unlock Code Generator in the Reset Passwords section below About Me in the left navigation menu. How to find the serial number of a database
  4. Follow the instructions on the following page.
Note: The database serial number is case sensitive; be sure to type it exactly how it appears in the Help, About menu.
Note: If you are on version 7.93 or higher of The Raiser's Edge, then you will select 7.92 Patch 11+  for the version when prompted.
Note: If you are on version 7.84 or higher of The Financial Edge, then you will select 7.84 for the version when prompted.

To purchase additional licenses or optional modules, contact your account manager by emailing

Related information: