Note: Incorrect changes to registry settings can cause serious system problems that may be irreversible without reinstallation of the operating system. You must back up your registry before making any registry changes. We are not responsible for damage resulting from incorrect use of the Registry Editor.


Try the following steps until the issue is resolved:
     
    1. Log in as a user with rights to edit registry keys.
    2. Edit the registry.
    3. Expand HKEY_CURRENT_USER, Software.
    4. Right-click the "Blackbaud" folder and select Rename.
    5. Rename Blackbaud to OLD_Blackbaud.

    Or

    Run the Reset Registry Plug-in