Confirm that you have the required version of Citrix Receiver for Blackbaud Hosting Services, as certain Citrix apps from the Windows store may not support the Citrix Universal Printer.

Contact Support and reference this article.  Please document the application server name and be prepared to share the below listed information:
  • Affected Blackbaud Hosting Services and Application username(s).
  • The exact steps to duplicate the issue (click by click).
  • The name of the Blackbaud application affected.
Note: The Citrix Universal Printer is only available when printing from Blackbaud Hosting Services from a Windows machines. If you're a Mac user, use the Network Button on the Print Setup Window