Error: SSL error 61: You have not chosen to trust "DigiCert Global Root G2", the issuer of this server's security certificate - when launching applications in Blackbaud Hosting Services

You may receive the Error "SSL error 61: You have not chosen to trust "DigiCert Global Root G2," the issuer of this server's security certificate," when launching applications in Blackbaud Hosting Services.  This may happen after Blackbaud has renewed the server security certificates for Blackbaud Hosting Services. 

This notification may also appear as:

  • Cannot connect to the Citrix XenApp server. SSL Error 61: You have not chosen to trust "GeoTrust SSL CA", the issuer of the server's security certificate.
  • Error: Invalid security certificate Error code 443. Click here to create an exception when launching an application within the Blackbaud Hosting Services environment.
  • The connection is untrusted - if you usually attempt to connect you can create an exception Connection is unsecure
  • Error: SSL error 61: You have not chosen to trust Verisign Class 3 Secure Server Ca - g2" the issue of this server's security certificate. Error number: 183"
  • Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. SSL Error 61: You have not chosen to trust "VeriSign Class 3 Secure Server CA - G2", the issuer of the server's security certificate.
  • You have not chosen to trust "/C=US/ST=/L=O=Equifax/OU=Equifax Secure Certificate Authority/CN=", the issuer of the server's security certificate. Contact your help desk for assistance. 
  • Error may also be listed as: Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix Xen App server. SSL Error 61: You have not chosen to trust "/C=US/ST=/L/O=VeriSign, Inc./OU=Class3 Public Primary Certification Authority - G2/CN=", the issue of the server's security certificate

Uninstall your current version of Citrix Receiver and install the latest version available:
  1. Uninstall the Citrix Receiver for Blackbaud Hosting Services
  2. Download and install the Citrix Receiver
If you continue to receive the message after uninstalling and reinstalling Citrix Receiver, consult the information below for additional solutions:

If you are using Firefox on a Macintosh:
  1. Ensure that you are on version 5.0.1 of Firefox by going to Firefox > About Firefox
  2. If you are on a lower version, go to http://www.firefox.com and update to the latest version
  3. If you still receive the error message, download the certificate
  4. Double click the downloaded file, called BB706300_Mac.zip
  5. Move the extracted folder called Keystore to the Applications, Citrix ICA Client folder or if on the latest version of the Citrix ICA client, to the Library, Application Support, Citrix folder
    Note:  Once moved you should have a new folder called Keystore, Cacerts with a file called intermediate.crt in the Citrix ICA Client or the Citrix folder (you may need to double-click the intermediate.crt file to add it to the keychain)
  6. Restart Firefox 

If you are using Firefox on a Windows machine:
  1. Log into Blackbaud Hosting Services using Internet Explorer then launch any hosted application.  This should automatically import the certificate
  2. After a successful log into Blackbaud Hosting Services and launching an hosted application in Internet Explorer, hosted applications will launch in Firefox
  3. If Steps 1 and 2 do not correct the error, download the intermediate certificate attached to this article. 
  4. Double click the downloaded file, called Intermediate Certificate.zip, to extract the certificate.
  5. Double-click on the file and Install the Certificate. Please keep with all defaults during the installation.


If you are using Internet Explorer on a Windows machine:

  1. Download the intermediate certificate attached to this article. 
  2. Double click the downloaded file, called Intermediate Certificate.zip, to extract the certificate.
  3. Then double-click on the file and Install the Certificate. Please keep with all defaults during the installation.

Note: This solution may require the assistance of your IT/Network staff to implement the fix into your Firewall and/or Proxy servers in order to address the issue.
 
Intermediate certificate.zip

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