This occurs because the Raiser's Edge client on the webserver is responding slowly or timing out attempting to connect with The General Ledger.
Correct the interface between The Raiser's Edge and The Financial Edge, or turn off the General Ledger linking.
To turn off the General Ledger link:
- Log into The Raiser's Edge client on the Raiser's Edge Web Services Server
- Click on Config in the left nav
- Click on General Ledger
- Unmark the checkbox for Blackbaud General Ledger present.
- Navigate away from that screen to save the change.
Click here for steps to take to interface The Raiser's Edge with The Financial Edge.
Whenever a change is made to this link, it will impact the performance of the Blackbaud NetCommunity web site features linked to The Raiser's Edge.
This is due to the validation that occurs across the REAPI connection, the same connection used to access the code tables in The Raiser's Edge for the linked parts.