Electing to maintain older versions of Blackbaud solutions can have the following impact(s) to your interactions with Customer Support and Blackbaud:
- Introduce defects that have since been resolved
- Create potential issues with customizations or integrations
- Increase security risk (e.g. TLS compatibility)
- Void or limit your maintenance contract with Customer Support
If you would like to request a PCI 3.1-compliant version of your Blackbaud software, please contact Support with the following information:
- What is the software version you are requesting?
- What is the reason your organization is not able to upgrade to the latest version of your Blackbaud software?