If you want to find the duplicate record the error is referring to:
1. Go to Configuration, Business Rules, highlight the record name you are creating (vendor, asset, etc)
2. Review the Duplicate criteria
3. Search for the existing record using the criteria
- To turn this business rule off, Unmark the Automatically check for duplicate checkbox
- To make it so no duplicate records can be added: Keep the Automatically check for duplicate checkbox checked change the drop-down menu to Do Not Allow Duplicate XXX
- To add more criteria for duplicates click on the field name to choose a new criteria
Please note, not all records have this rule.