We recommend to contact CyberSource directly, advise that you are using their gateway account via the Blackbaud Payment Service and request that the Blackbaud template be applied to their account configuration. This should fix the issue for any patrons moving forward. This configuration requirements will be up to Cybersouce to resolve.
Add a fake email address for the constituent and mark it as Do Not Email
- Go to the constituent's record and click on the Contact tab
- Click Add and select Email address
- Assign the constituent a fake email address and mark the Do not send email to this address box
- Complete the credit card transaction