Error: Error during startup - the following error occurred while validation the ActiveX DLL objects : < the string localizer class did not find the XML string table database. >

This error can occur when launching The Financial Edge application in Blackbaud Hosting Services or the Blackbaud SKY environment. Error: Error during startup - the following error occurred while validation the ActiveX DLL objects : < the string localizer class did not find the XML string table database. > The error occurred while trying to create a LibA.String localizer object EXE name = C:\program files (x86)\Blackbaud\The Financial Edge\axdocs\afn7, version = 7.82.104.6

 
If your organization's data is located in Blackbaud Hosting Services:
  1. Capture the name of the application server you are accessing, if available.
  2. Contact Support and reference this article and the server name.

If your organization's data is located in the Blackbaud SKY environment: 
  1. Capture the name of the server you are accessing.
  2. Contact Support and reference this article and the server name.
 
In the meantime, bypass this error via the following steps in the Blackbaud SKY environment: 
  1. Fully sign out of Citrix and the FENXT Web View.
  2. Confirm your session is completely disconnected within the NXT web view for several minutes.
  3. Try logging in again. The error should be gone and allow you to successfully sign in to database view.

Steps to Duplicate

  1. Login to FENXT Web View.
  2. Click the icon to open database view.
  3. Citrix popup window appears -- clicks to Allow all access.
  4. Receive error message.
Or
  1. Log into your Blackbaud Hosting Services account
  2. Click the icon to launch The Financial Edge or The Education Edge
  3. Citrix popup window appears -- clicks to Allow all access.
  4. Receive error message.

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