When Blackbaud Hosting Services accounts are initially setup, each organization is provided an admin account for each product that we host. Each product is kept separate to start. Please include the account you wish to have User Administration access for both products.

Once this is done, the requested account can then be used to add specific users to both user groups by following the steps below:
  1. Login with either [SiteID]FEUser1 or [SiteID]REUser1
  2. Open RE User Administration
  3. Open the RE [SiteID]-Users group
  4. Choose the members tab
  5. Choose add member
  6. Enter the user's hosting username and click check names
  7. Click apply and close out of User Administration
  8. Repeat steps 2-7 using the FE User Admin and FE [SiteID]-Users group
  9. Once this is done, the user should be able to login using one set of credentials and see both The Raiser's Edge and The Financial Edge icons available. 
If you are unable to log into one of the User Administration tools, please contact Support and reference this article.