How to restore a deleted Kinterathon event or form

A Kinterathon event or standalone registration or donation form in Blackbaud Sphere has accidentally been deleted. You need it to be restored. This solution outlines how an organization can restore the initiative back into their Sphere account.

Step 1: Run a Payment Details Report

  1. Navigate Control > Reports > Billing > Payment Detail Report 
  2. Click Filter
  3. Expand Report Specific folder, select Event Name 
  4. Click Add
  5. Select "Contains" OR "Starts With" from the drop down box, and type the event name
  6. Click OK
  7. Click Submit
  8. Click Date Range to set the appropriate date range of the event 
  9. Click Run Report
  10. Click Choose Columns to add the Supporter ID column
  11. Copy the appropriate Supporter ID
Step 2: Locate the event's ID for restoration
  1. Navigate to Contacts > Individuals
  2. Search by the copied Supporter ID
  3. Manage the contact record
  4. Click Interactions > Activities 
  5. In the Activity Name column, click on the "Registration" or "Donation" link
  6. In the URL, copy only the event ID 
    • Note: The event ID is a 7-digit number (ex: ievent=1234567)
Step3 : Restore the event
  1. Navigate to Communities > Special Events > Friends Asking Friends > Kintera Thon
    • If it is a stabndalone registration form or donation form, navigate to Communities > Forms
  2. Hover over any event or form and click Website Info
  3. At the end of the URL in the address bar, replace the current event ID with the event ID copied in Step 6.
  4. Select Disable
  5. Click Publish This Event Now
  6. Select Active
  7. Click Publish This Event Now
The restored event or form now shows in the list of initiatives in Communities > Special Events > Friends Asking Friends > Kintera Thon OR Communities > Forms


If the above steps have not fully restored the deleted initiative, Chat with Support and reference this article.

Environment

 Blackbaud Sphere

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