Transactions are flagged as Suspect when they meet certain criteria that makes them stand out as possibly fraudulent. It is EXTREMELY important to regularly and frequently monitor Suspect Transactions. If a Suspect Transaction does end up being fraudulent, the donor can issue a Chargeback. This will result in a $15 fee. It is important to refund a Suspect Transaction, if necessary, before the donor reports fraud and the organization is subject to Chargeback fees.
Criteria for flagging transactions as suspect are as follows:
- Velocity check for multiple identical transactions (same amount) from the same credit card and/or IP address within a short period of time (for Card Not Present transactions only)
- Questionable IP addresses which fraudulent activity has been reported from previously
- High-risk country check
- Transaction amount exceeds $10,000.
For further information, please refer to How to accept or refund a suspect transaction