Although we do not support the functionality of Omatic Software plug-ins/customizations, we do support the installation in the Blackbaud hosted environment.  

If there is an error or problem when accessing the Omatic plug-in/customization in a non-hosted environment, please contact Omatic Software to troubleshoot the installation.

http://www.omaticsoftware.com/Support.aspx
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.
If there is an error or problem when accessing the Omatic plug-in/customization in the Blackbaud Hosting Services environment, please Click Chat with Support and reference this article.  and include the following:
  1. The name of the Omatic plug-in/customization
  2. The error or issue you are experiencing
  3. Detailed steps to duplicate the issue, including login credentials