Chat with Support and reference this article and provide the following:
  • IP(s) for whitelisting
  • Event date(s) if applicable

After you contact Support, Support will work with our server team to ensure the IP address is whitelisted on Blackbaud's hosted servers.
For permanent whitelisting of your organization's IP, please specify.

Note that you will need to provide your public IP address, and not an internal one. You can determine your public IP address by simply going to Google and searching "What is my IP address". The first result will be your public IP address. Private IP addresses will be in the following ranges: 10.0.0.0 – 10.255.255.255, 172.16.0.0 – 172.31.255.255, and 192.168.0.0 – 192.168.255.255