In the Blackbaud Hosting Services environment, if a Blackbaud Hosting Services profile only needs access to:
  • Financial Edge - create that profile under the FE User Administration tool 
  • Raiser's Edge - create that profile under the RE User Administration tool
Hosting profiles that are created in the FE User Administration tool and are only assigned to the FE:User or FE:Admin security groups will receive the error 'no databases found' when launching Financial Edge.

Hosting profiles that are created in the RE User Administration tool and are only assigned to the RE:User or RE:Admin security groups will receive the error 'no databases found' when launching Raiser's Edge.

For instructions on how to create new Blackbaud Hosting Services profiles, please review the following Knowledgebase Solution:

How to add or delete a Blackbaud Hosting Services user (BB171952)