To search for an individual transaction using Blackbaud Merchant Services (BBMS):

  1. Log into the BBMS Web Portal
  2. Go to the top navigation bar and select the Transaction tab > Transaction Search
  3. Enter the date of the transaction, account holder or amount in the search field
  4. Click Search

Possible results:

  • The transaction was Approved OR the transaction was Declined. To confirm additional details of these transaction: Click the ellipses > Details of any transaction item from the list to see additional details such as the gateway result code or decline code.
  • The transaction does not appear.  If so, the transaction was not processed through BBMS.​

To check the status of a batch (credit card or direct debit) using Blackbaud Merchant Services (BBMS):

  1. Log into BBMS:
  2. Go to the top navigation bar and select the Transactions tab > Batch Search
  3. Enter the date the batch was submitted or a date range to search for batch information
  4. Choose to filter by credit card batch or direct debit batch (optional)
  5. Click Search

Batch results:

  • Gateway processing – the batch is currently processing
  • Completed – batch is completed with all items returned with authorization or rejection codes
  • Completed with errors – batch results contains items with validation or processing errors

To review the batch contents in detail:

  • Click the ellipses of the batch line item to view the individual transactions
  • Ellipses > Details of any item to see additional transaction details such as gateway result code or decline code

If BBMS is not being used to process transactions, each Gateway provides a tool of their own to check the status of transactions.

If you are receiving errors within your application when processing the payment, not within BBMS, please click Chat with Support.