Administrators cannot reset passwords for others.

All users will need to reset their own password by clicking the Forgot Password link on the Sign in screen:
  1. From the login page, Click Forgot Password
User-added image
  1. Enter the email address associated with your Altru username
  2. Follow prompts in email to update password
Note: If you do not receive the email within 5 minutes, check your Spam email folder.
  1. If you do not receive an email, check all of the items in I did not receive the blackbaud.com confirmation or reset password email or the NXT invitation email

If you are able to login and just need to change the password used, reference I need to reset my Blackbaud.com password.