To contact Customer Finance, please call 800-468-8996 (option 4, sub option 2) or email accounts.receivable@blackbaud.com. For Blackbaud Europe customers, call 0207 601 7100 or  email BBEFinance@blackbaud.co.uk  . Our Customer Finance team can assist when you:

  • Would like to pay your invoice by ACH transfer or Electronic Funds Transfer
  • Need a copy of your invoice or contract
  • Would like a vendor form completed
  • Have general questions concerning your invoice or contract
  • Would like an overall billing summary of your account
  • Need additional information on billed travel fees or billed consulting time (hourly)
  • Need to apply a credit to an open invoice
  • Would like to update the main invoice contact

 

Blackbaud Renewals can be reached by phone at 800-468-8996 (option 4, sub option 1) or by email at renewals@blackbaud.com. If you are a Blackbaud Europe customer, please BBEFinanceRenewal@Blackbaud.co.uk . Please contact our Blackbaud Renewals team if you:

  • Would like to know what is included in your maintenance /renewal plan
  • Have questions concerning your maintenance/renewal annual costs and billing periods
  • Would like to make adjustments to your maintenance plan
  • Have questions concerning the modules or products included in your maintenance/renewal plan

 

Please contact Sales if you:

  • Would like to know more about Blackbaud's products and services
  • Would like to purchase training, additional software/modules, or consulting services