1. Open the Microsoft Exchange Remote Connectivity Analyzer website.
  2. Under the Microsoft Office Outlook Connectivity Tests heading choose: Outlook Connectivity
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  1. Click Next in the top right corner
  2. Set up the test as follows:
a. Email Address:  Enter the email address of the mailbox you want to test. 
b. Domain/User Name:  Enter your domain and username in the domain/user format.
c. Password: Enter the password of the account you want to test.  This password is used to authenticate to your exchange server.
d. Confirm Password: Enter your password again.
e. Choose the button next to Manually specify server settings (do NOT select the option 'Use Autodiscover to detect server settings')
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f. RPC proxy server: Enter the host name of your RPC proxy server for your RPC over HTTP (Outlook Anywhere).  In many cases, this will be the same as your Outlook Web Access URL (for example, owa.domain.com)
g. Exchange Server:  Enter the internal host name of your Exchange server for Outlook connectivity.  For exchange 2003 or 2007, this would be your mailbox server.  For exchange 2010, you'd enter the internal host name of your RPC Client Access server or array.
h. Mutual authentication principal name:  This step is optional.  If you wish for the Outlook RPC proxy connection to be mutually authenticated, enter the mutual authentication string you want to use.  Typically this is in the form of msstd:owa.domain.com.
i. RPC proxy authentication method:  choose either Ntlm or Basic, depending on what authentication you have setup on your exchange server to use.
j. Tick the box indicating that you accept the terms and agreements, and enter the verification code as it appears and then click the right arrow to Perform Test.
  1. Copy and paste the results of your test and provide these along with the required information from How to configure Outlook Integration using Outlook Anywhere (RPC over HTTPS) in Blackbaud Hosting Services.
  2. Click Chat with Support and reference this article.