1. Verify that the URL is http://bbms.blackbaud.com
  2. Verify user name (must be 8-20 characters. Cannot be an email address)
  3. Check whether or not the BBMS password has been recently reset.
If the password was recently reset, verify new credentials with the user who reset the password.

If the password was not recently reset:
  1. Type the password into Notepad
  2. Copy and Paste the password into the BBMS Web Portal
  3. Click Sign in

If another user can log in, please see How to Unlock or Reset a User Account Password for the Blackbaud Merchant Services (BBMS) Web Portal.

If no one can log in please see How do I change my Blackbaud Payment Service (BBPS) or Blackbaud Merchant Services (BBMS) password.