The following steps can be taken to research a particular transaction for the Authorization code or Decline Code:
  1. Log into the BBMS web portal at https://bbms.blackbaud.com
  2. Click Transactions > Transaction search
  3. Enter the information available such as the date of the transaction or the name of the card holder and click Search
  4. Click the ellipsis next to the transaction and select Details
  5. Under Result details, the Gateway Result confirms if the transaction was successful or will provide the reason it was declined
  6. If the transaction result displays Approve, the authorization code will show in the Gateway result code field

If we have the authorization code but do not know the transaction it is associated with we can run the Daily transaction report:
  1. Log into the BBMS Web Portal at https://bbms.blackbaud.com
  2. Click Reports > Daily transactions
  3. Choose Specific Date from the date menu and enter a custom range
  4. Under Result select Approved transactions only
  5. Click Run report
  6. Export by selecting the icon () and choose the desired file type (CSV, PDF or Excel - recommended.)
  7. Open the report and use the Find function to search based on the 6 digit authorization code to locate the transaction