Most modern web browsers and operating systems ignore this metadata, but certain operating systems, for example Mac OS and iOS, or emails such as Gmail, are known to utilize some of this metadata to determine how an image should be displayed on web page. Note: those are a couple examples, but the behavior is not limited to those.
As one example, an image that displays as-desired in current browsers on a Windows workstation may display as rotated a quarter-turn in one direction when viewed on an iPhone.
To resolve this issue:
- Create a copy of the image and save it without the metadata
- Upload the new image (without the metadata) to the image library
- Replace the problematic image with the new copy in the corresponding design or part
For detailed information about removing metadata from a specific image file, please contact the professional service provider or software vendor who provided the image file or the tool with which the image file was created, as detailed editing of image file formats is beyond Blackbaud's scope of support.