Ensure the new password meets the password requirements.

  • They cannot contain all or part of the user’s first name, last name or account name.
  • They must be at least eight characters in length.
  • They cannot be one of the user’s 24 previous passwords.
  • They cannot contain hyphens.
  • They must contain characters from three of the four following categories:
    1. English uppercase characters (A through Z)
    2. English lowercase characters (a through z)
    3. Base 10 digits (0 through 9)
    4. Non-alphabetic characters (e.g. $, #, %)

A Hosting Administrator can also reset a user's password through the User Administration application in Blackbaud Hosting Services

If the above error persists click Chat with Support and reference this article so we may assist you.