​Users can log into Web Forms to receive member discounts or other eligible discounts based on their constituent record in Altru.  When a user forgets their username and password:
  1. Navigate to the constituent record and click the Online Info tab 
    User-added image
  2. From Online Info Summary, note the Username
  3. Provide the username to the constituent
  4. Then, the constituent can go to the Altru website, click Sign In, enter the username, then click Forgot your password and reset the password via the email