I am finding constituents registered with duplicate email addresses, but our site is set to enforce the unique email constraint. Why is this happening and how can I fix it?
Article
Number:67225
Products:
Blackbaud_Luminate_Online
The unique email constraint determines whether constituents can register with an email address that is already in the system. However, because this can sometimes be a problem for calendar events, personal fundraising, and TeamRaiser there are separate settings that will override the site wide setting for each module respectively. By default, duplicate email addresses are allowed for calendar registrations, TeamRaisers, and Personal Fundraising but this setting can be changed. Contact support to have the override turned off. Please note that this can cause problems in the situation where family members register each other for an event who don't have their own email address.